Romanian Consumers’ Auth Considers Draft Act To Protect Bank Clients

Secretary of state Dan Vlaicu, head of the consumer protection authority, said that 20 banks in capital city Bucharest and neighboring county Ilfov were checked over the past months. ANPC inspectors fined 14 of them for breaching consumers’ rights, Vlaicu said.

The 14 lenders that received fines are Banca Romaneasca, Banca Comerciala Romana, or BCR, ABN AMRO Bank, Volksbank, Credit Europe Bank, Unicredit Tiriac Bank, Piraeus Bank, Raiffesen Bank, BRD-Groupe Societe Generale SA, CEC SA, Bancpost SA, OTP Bank Romania SA, Libra Bank and Carpatica.

Out of them, BCR, ABN AMRO Bank, Unicredit Tiriac Bank, CEC SA and Bancpost challenged the fines in court, Vlaicu said.

He said the irregularities concerning the relationship between the bank and the customer included additional fees introduced by the lender after the contract was signed, disproportional tariffs, unilateral modification of interests and fees without prior notification of the client, etc.

ANPC received 693 complaints regarding financial and banking services this year, Vlaicu mentioned.

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