Romanian ISPs Required To Publish Quality Parameters

ISPs will have to publish administrative quality parameters such as the time needed to install internet access, the timeframe for repairs, frequency of customer complaints, as well as delays in the resolution of complaints, said an ANCOM press release.

In addition, ISPs with more than 1,000 connections will be required to publish technical quality parameters, such as data transfer speed, transfer latency, latency variation and data loss rate. These providers will have to develop, manage and give their users access to an application measuring and evaluating the technical quality indicators in real-time.

ANCOM believes that increasing the amount of information clients have empowers consumers and allows them to better defend their interests, all the while supporting competition. "Knowledgeable users (…) put necessary pressure on providers, driving them to offer innovative services, of increasing quality and at ever more competitive prices," ANCOM president Catalin Marinescu said in the press release.

The decision will apply to providers of internet services, supplied through fixed public networks or mobile electronic communications, irrespective of the technology used in accessing the internet - wired narrowband, dial-up/ISDN, broadband (DSL, cable modem) or wireless access such as WLAN, GSM, GPRS or UMTS.

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